Steam support has always been dire. At best, it might be described as "poor" or "sub-par" but the usual user experience is "terrible". I've not had to deal with Steam's support for a while now but an incident happened that made me question what was going on with my account and I needed some help with that.
Cue this particular turn of events:
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| "That's cool an' all... but I didn't play this game?" |
